Took time out of my Sunday morning to pop in to this dealership to have a look at the offers they were promoting on the E-Pace. As an existing Jaguar driver, I was astonished to be greeted within feet of entering the building with 'do you have an appointment'.Never in all my years of car buying have I had to make an appointment to look at a vehicle! There were NO customers in the building and I could see at least two members of staff there. To feel unwanted in this dealership would be an understatement.If I'm going to make an appointment it will be at another dealership other than this one as clearly the staff don't want to do business!
I took my XJ6 in for the air suspension to be checked.The woman on reception, Jackie i think ? suggested as I had recently purchased the car it could be in my best interest,to give the car a health check though their workshop.This revealed several items that needed attention. Because I had not booked in for this service, I needed to leave my car with them for the day.I was then given a cup of coffee, while I waited for a lift home.A quarter of an hour latter, a very smart gentleman took me to a new jaguar, and drove me home.10 miles This service goes far beyond what anyone could expect, This is service at its very best.Many thanks to reception and workshop staff. Mike
When you buy a Jaguar car, as part of the experience you would expect to get a level of service to match. That's exactly what i have recently experienced with Heritage. They not only excelled in their level of service, but on more than one occasion went that extra step to uphold the finest traditions of what Jaguar stands for. Thank you to everyone for everything you did for me.
Recently bought a Jag second hand that had been immaculately serviced at "proper" Jag garages and so I thought I'd honour the history. Having booked it in for an MOT and service, I received a call confirming that the MOT was all booked just beforehand. Concerned that the service was missing I called back and being told the service dept was busy, they'd call me back. They didn't. I called again. Was told that the service had not been booked. I asked to please have the service placed on the booking and was told it would be. Fine. Turned up on the day, "Just the MOT". NO I booked a service as well. After some looking they found that the service was on the booking after all. Was well looked after whilst I waited and given a desk so I could work - that was nice and appreciated. Then half an hour later than due, I was told about the issues on my car and that they absolutely could not help me. Advised I seek out a specialist Jaguar garage. "Could you help me / advise me on one I could use then?" - no help. Nothing. Why could this not have been advised as a possible problem before I checked the car in? Contacted a number of local garages who were really helpful and ABC Garage are sorting me out. Really shoddy. Absolute rubbish in an era where setting expectations clearly is a standard and paramount business objective. Lousy..
Can't fault Alex Norton, been great throughout. Since Alex first called after my web enquiry he has been nothing but helpful and knowledgeable with no 'hard sell' just unwavering confidence in the products he sells. Alex has taken time to answer all of my questions and clearly understands Jaguar cars. An all round excellent experience!
Heritage Jaguar is a UK Car Dealer based in Cheltenham, South West England. Heritage Jaguar is located at Manor Park, Rutherford Way, Swindon Village, Cheltenham GL51 9TU, UK.
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