This is a good cobbler, took a pair of Church shoes in to have the leather soles resoled with rubber Dainite. They did a great job at a good price, will use again.
I took a pair of curtains in to Grays to have them taken up by 3 inches. This was done on Saturday 13 January. I paid in-full and was advised that the curtains had to go away for alterations and that this would not be until the following Friday (19 January) so I arranged to go back and collect them on Saturday 27 January.I went back today (27 January just before midday and was surprised to hear that they were not ready and would be ready by Monday afternoon. The reason was that the tailoress didn't have time to finish my curtains off last night and must have got her orders mixed up. I highlighted that they had been in for a fortnight. I had travelled in specially to collect them - it was from Gloucester, so not a long journey but a 40 minute round trip. I also said that somebody could have called me and let me know - but was told that my contact details were not taken. An offer was made to deliver the curtains on Monday - but I said that I worked and no one would be available to receive the curtains. I said that I would have to find a day when I could leave work early to go and collect the curtains. Not a good experience and very poor customer service. I have used Grays numerous times and have always had great service - but this time was really disappointing. No offer of a reduction for the delay and an unsatisfactory situation where I have to find a way to take time off work if I want the curtains back before next weekend. The only reason I am giving 2 stars is that an offer was made to deliver the curtains to me.
I had a pair of boots which needed the soles and heels repaired. Great service boots back within 24hrs and very pleased with the repairs, wouldn't hesitate to recommend.
Grays of Cheltenham | Laundry Service | Shoe Repairs | Tailoring | Key Cutting is a UK Laundry based in Cheltenham, South West England. Grays of Cheltenham | Laundry Service | Shoe Repairs | Tailoring | Key Cutting is located at 275 High St, Cheltenham GL50 3HL, UK.
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