Since joining this surgery around 4 years ago they have been very kind to me. Dr Quekett supported me well with some psychological difficulties when I joined the practice and Dr Amess has supported me with coming off some medication. I have also dealt with Dr Shyampant, Dr Mott and Dr Flacks and they have always supported me with resolutions to my problems and I am incredibly greatful for this. Evelyn the nurse practitioner also looked after me well when I was having chest pains and kept me fully updated about the progress of my case BUT It's a shame that the surgery seems to be going downhill. I used to love this surgery but almost every aspect has diminished and I think it's as a result of them being taken over by a practice group. In fact this surgery now has at least 2 other practices in the same group. Before calls were picked up quickly and you were kept informed about your care and everything was patient centered. Now you call and hold for 15 minutes. But the most frustrating thing for me is they make decisions about your care and don't tell you. For example I booked an appointment and they just changed the time and did not think to let me know. Then my prescription always goes electronically to the pharmacy but this time someone decided to issue a paper prescription and keep it in the surgery for me to collect but yet again no one had the courtesy to tell me. If they had I could have collected it but instead I made 3 trips to the pharmacy assuming they would have followed my wishes and sent it electronically. To be fair, I have always found the doctors, nurses, admin and reception team to be supportive which is why it's such a shame that it's changing for the worse. They even have put a big sign in front of one of the reception stations so now there is only one left and you can't even check in electronically as the machine is broken. Crescent Bakery seem to want to operate much more like a commercial enterprise and be more cost efficient which is fair as this is what they are (I know GP surgeries are independently owned and contracted to provide NHS services) but if they want to be a business then they have to communicate with the patients as upsetting them will make them leave which will be less money for the practice. Please look at the long game and make using your services easy so that people enjoy being with the surgery and stay and you keep getting the funding for that patient. Please see this as constructive not negative. If you did these things I would be thrilled to give you five stars; open the second reception desk again, put the staff resource in place so calls can be answered more quickly and most importantly teach the staff that they need to update the service users with matters relating to their care. I.e. if you change someone's appointment time TELL THEM, if you can not send a prescription electronically for what ever reason TELL THE PATIENT!! Thank you
Wrong diagnosis and therapy for THREE months.I ended up having surgery on my brain.Dengerous!
doctor amiss made my nan feel she was wasting his time , even breathing this air , no check on her what soever , and now has been diaginosed with pmr , and her b12 . needed urgent injections 5 to be exact , and she had a i,e stroke , and has to have an mri scan to check if she has a bleed on the brain , needs to learn compassion with the elderly and to make them feel worth living , as without them he would,nt have a good job ,, i,e no manners
Came here for a Vaccination that my surgery dint offer, it was well priced, though i did have to wait 2 weeks for a appointment. the staff where friendly, the surgery looked well kept. There is also a toilet here which is unusual but welcomed.
Just completely rude! Reception staff answered my phone call and just carried on talking to other staff with me on the phone trying to make an appointment for my 4 year old child. I got to the appointment early and the place was dead, doctor Flaks was 15 minutes late and had the most awful attitude towards me and my family. Sorted the concern out we originally went for and then only mentioned one other concern not knowing whether the doctor could help or we would have to be referred somewhere else, only to have my concern shot down with the rudest reply. I have been at this surgery for all my life and it had just gone down hill quite dramatically over the last year or so! Not impressed!
Crescent Bakery Surgery is a UK Doctor based in Cheltenham, South West England. Crescent Bakery Surgery is located at Crescent Bakery, St George's Pl, Cheltenham GL50 3PN, UK.
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