I visited this shop yesterday, ; they sell the most amazing footwear and have a extremely good sale on. However the man who was serving a lady with some shoes I thought was extremely rude. He told her that she must be mad not to buy the shoes she had tried on as they were amazing value and questioned her as to why she was not buying them. On hearing this I left the shop as there is no way I would purchase anything from a shop thst thinks this type of behaviour is acceptable.
Ive bought shoes and boots from this shop over about 20 years. They have all been beautifully made, comfortable and have lasted ages. Luxury purchases but well worth the cost. This is a small independent shop. I use independent retailers whenever I can because I like having something a bit different. It is not at all unusual to be given a credit note instead of a cash refund. That is how the business model works. They just cant afford to give refunds unless something is genuinely faulty. Respect the business model necessary to keep independent retailers on our high streets. Look carefully at what you are buying, make sure you are happy with the fit etc before you leave the shop. Then youll enjoy your purchases for years, just as ive done.
Like some other customers I was sold boots by a very good sales lady. They were a little tight in the shop and was guaranteed they would be fine. I tried them in again at home and decided they were too tight and it was too much of a risk that they wouldnt be comfortable. Saw Keith the next day. What a rude and unhelpful man. Would only give a credit note but it is not a shop I would buy shoes from normally. BE WARNED. And be careful before buying in this shop. Such a horrible experience!
My friends and relatives all buy their shoes and boots from Sophie, this beautiful shop provides something unique and a little different from the rest. Highly recommend.Jeremy
Really great independent shop selling an amazing range of high quality shoes. I've always found the staff to be very polite and friendly. Amazing customer service.
Keith Scarrott Shoes is a UK Shoe Store based in Cheltenham, South West England. Keith Scarrott Shoes is located at 8 Promenade, Cheltenham GL50 1LR, UK.
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