Amazing food take burgers to a next level
Having used Havana's a lot with great service until tonight. I'm absolutely disgusted at the service I have recieved. After the driver turning up minus one shake, i had to except a refund. After the driver was gone we realised we had the wrong burgers too. Called and were told they would pick up the order and be replaced, with extra shake, no offer of apology. A minute later we had a call to tell us we had got our order wrong and they would not be replaced, still no offer of an apology. My partner found the online order and the caller excepted and said would replace. Driver picked up ours. 40 mins later we received our order to find the chips had no been replaced and were freezing. Also one if the shakes was the original shake we sent back. Que phone call from myself asking if it was acceptable, he would not let me speak, screaming down the phone for me to stop talking, Telling me how rude I was. All I wanted was a sorry... which then proceed to tell me he had to my partner and how dare I, and "What do you want for me to hang myself" after loosing friends to awful circumstances I am in shock. As promised here is my review. As I'm finishing this... he has repeated called my partner. Which at this point I have only just finished my food, with a screaming baby late to be put to bed. We have now answered to be told he's sorry but he did apologise. And really argued the case. So your not sorry and your disgusting comment has not been acknowledged as wrong. We have also just been refunded partially, which is just to shut us up. But all you've done is ruined the evening of a family and from other reviews I am not the only one.
Me and my fianc decided to have a take away from here.The food personally is a bit over priced for a take away, the burgers dont come with chips and were wrapped in foil that made the bun soggy...... The actual burger wasnt to bad, home made but could have been better seasoned. The milkshake was nice but again over priced.
Great service and juicy and tasty burger and shakes. Sat in to eat
When I first found this place I was impressed. Very nice food. Had a delivery last night it came cold, food was dry and seemed like it was old food reheated. Delivery was a very long wait, 1hr and half. Shame really. Even after phoning up to complain nothing, told they were busy and that they would be with us soon. Very sad to hear this and shocking to receive bad food.
Havana's Burgers and Shakes is a UK Meal Delivery based in Cheltenham, South West England. Havana's Burgers and Shakes is located at 365 High St, Cheltenham GL50 3HT, UK.
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